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Sales conditions and returns



General Conditions

By uploading an event to our platform you accept the following general conditions of sale:

- The following fees will be applied depending on the payment method chosen:
  Bank card: 5% with a minimum of € 0.50
  Paypal: 10% + € 0.35 fixed per ticket

- The amount of tickets will be settled during the week following the event.

- Customer service hours are Monday through Thursday from 9:00 a.m. to 7:00 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Holidays excluded

- The response to emails will be made within a maximum period of one business day

- In case of cancellation of the event, it will be the organizer who must bear the cost of the commissions generated. Once these commissions are paid, WaTicket will proceed to return the full amount (entrance + commission) to the final customer.

Ticket purchase conditions


• The Organization does not guarantee the authenticity of this ticket if it has not been acquired at the official points of sale.

• Filming or recording this show is strictly prohibited. Similarly, the use of flash is prohibited.

• Entrance to the premises is prohibited with any type of drinks or objects that the Organization considers dangerous. The bearer of this entry authorizes the Organizer to carry out, in accordance with the law, registration of his person and possessions to verify that public safety and health conditions are met.

• Entrance is prohibited to those who are under the influence of alcoholic beverages, narcotics, stimulants or similar substances.

• The bearer of this ticket personally assumes any risk that may arise from the event and / or from the concentration to which the event takes place, both in access, during and at the exit.

• The bearer of this entry expressly consents that images of him and used by the Organization may be taken for the exercise of his own activities, giving in these cases his image rights free of charge and consenting to the use and exploitation free of these images and their possible upload to the website or social networks of this Organization and transfer to entities and organizations with interest in its activities.

• This entrance must be kept until the exit of the enclosure.

Sales and returns policy

You must make sure well before processing the reservation because it is not possible to return the purchased tickets. Not being able to attend the show or make a mistake when purchasing the tickets are not reasons that allow its return. Tickets may only be canceled due to possible technical or operational incidents.

Ticket acquisition

1. The tickets are NOT COLLECTED AT THE BOX. When you buy them through our website they automatically receive the email provided. If you have not received your tickets for any error, contact us via email info@waticket.es .

The illegal resale of an entry or the attempt of illegal resale constitutes sufficient cause for the seizure or cancellation of said entry without the right to reimbursement or any other type of compensation.

The use of this electronic payment system to acquire tickets, when any of the following circumstances occurs:

shall constitute a crime of electronic fraud, provided for in article 248 of the Criminal Code and punishable by up to six years in prison: < br />
  • Provide false information of the buyer or the card number used as a means of payment
  • Use data from people other than the buyer
  • Provide card numbers that do not match that of the buyer
  • Usurp the status of cardholder's card
  • Use card numbers generated with computer programs or similar algorithms.

An entry may not be used for advertising, commercial, promotional, gaming, contest or betting purposes, without prior, express and reliable authorization of the Promoter.

The Illusionists declines all responsibility with respect to the tickets acquired at unofficial points of sale. Tickets The cabaret garage is not responsible for possible price differences with other means or sales channels.

The Illusionists are not responsible for the loss or theft of entry.

The Promoter reserves the right to modify the program of the act. It is a condition of admission to keep the entrance complete and in good condition.

The Promoter reserves the right of admission and may register the public at the entrance. The entry of any object that the Organization considers dangerous is not allowed.

Data security

The ticketing system uses a secure server and the latest encryption technology. A secure server guarantees the privacy of the data you transmit over the Internet. This privacy is achieved through the SSL protocol.

• What is a secure server
  A secure server guarantees the privacy of the data you transmit over the Internet. This privacy is achieved through the SSL protocol, the current standard used by the security industry. On the Internet, security is the result of communication between a browser that supports the SSL protocol and a server that supports the same protocol. Any version of browsers supports that protocol.

• How the SSL protocol works
  The SSL protocol works simply, encrypting the data you send using the RSA encryption system when it is located in a secure area of ​​a browser. Your Netscape or Explorer browser, collaborating with the secure server, encrypts the data so that if any individual in the transmission process manages to appropriate them, they will not be able to read them since they do not have the necessary key.

• What is the security certificate
  A security certificate is granted by a certifying entity: the Certification Authority. This entity grants said certificate after having controlled the correct configuration of the encryption process (SSL) and having verified the data of the requesting company. The secure server certificate is granted to an entity whose references have been verified, to ensure that the person who receives the encrypted data is the one who should receive it.

• Secure server
  All pages requesting personal information (name, address, etc.) and pages with credit card information are secure pages. Even if you don't see the padlock that appears in the lower right part of your browser (because our pages are divided into frames and some of them like the one containing the top banner are not secure), you can check the security of our pages by clicking on the icon at the top of this page that guarantees server security and the use of a certificate with the highest degree of encryption (128 bits).

• How the security of this server is certified

Check your reservations

You can check your reservations by email info@waticket.es


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